Service Desk Analyst (Remote)
Summary
Remote Service Desk / Desktop Support Analyst providing Level 1 and Level 2 IT support (hardware, software, network) to end-users of an Australian company from Indonesia, on rotational shifts aligned with Australian business hours. Key tools include remote support platforms and ticketing systems like Jira and ServiceNow.
About Our Client
Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia.
Responsibilities
You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours.
Requirements
- Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function.
- Demonstrated strong troubleshooting skills across hardware, software, and network issues.
- Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow).
- Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users.
- Ability to adapt to a rotational shift roster.
Technical Certifications
While not mandatory, candidates possessing the following certifications will be prioritized:
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator (MD-102)
- CompTIA A+ or Network+
- ITIL 4 Foundation
Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency
Note: Our team will only reach out to you if your application is selected for further consideration.