Service Desk Analyst - ServiceNow ITSM Platform

Service Desk Analyst (68 Years):

We're looking for an experienced Service Desk Analyst with 68 years of IT support experience to manage and fulfill service requests using ServiceNow or similar ITSM tools.

The ideal candidate should have strong knowledge of ITIL Request Fulfilment, SLA management, SOP-driven support, and excellent customer communication skills.

Key Skills :

- ServiceNow / ITSM Tools

- ITIL & Request Fulfilment

- Incident & Service Request Management

- SLA Monitoring & Ticket Documentation

- Desktop Support & User Access Management

- Strong Customer Service & Communication

Requirements :

- Experience handling service requests in a client-facing IT support environment.

- Knowledge of password resets, software installations, access management, and asset requests.

- Ability to follow SOPs, maintain audit compliance, and meet SLAs.

- Willingness to work in a 247 rotational shift, including weekends.