Service Desk Analyst

Service Desk Analyst Location: New York-NY 10016 Duration: 06 Months (Contract to Hire) • Manage level 1 and 2 service Incidents/requests from report to resolution • Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 2 • Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items • Contribute to the continuous process improvement of the Service Desk Area • Remain technically knowledgeable …