Service Desk Analyst
Summary
Provides phone-based technical support for a university’s 10,000–20,000 users, troubleshooting systems like XP, Mac, Vista, Linux, and internal HR and scheduling tools.
This is onsite in New Haven working in a call center environment. This person needs prior technical phone support and remote support experience. 6 month contract Description This client is seeking a well rounded helpdesk specialist. 80-100% phone support. Teams supports 10,000-20,000 end users mostly admin but some students and faculty. When hiring personnel they like the most "wide range" experience possible. XP, MAC, Vista, some Linux. Team troubleshoots the University's STAR (HR) site, EMS. …