Service Desk Analyst
Summary
Provide first-line IT support via phone, email, and ticketing systems, troubleshooting issues and escalating when needed.
Description Service Desk Analysts will provide customer service and technical support to employees and is responsible for providing resolutions through expert problem identification, analysis and appropriate troubleshooting. This position will receive trouble tickets via email, ticketing system or telephone and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation if needed for resolution. Responsibilities: Handle incoming calls, tickets and emails t…