Service Desk Analyst
Summary
Provides first-level technical support for end users via phone, email, and chat, troubleshooting hardware, software, and access issues in a global enterprise environment.
Description Shift 11:30a-10:30p M-TH We are seeking a customer-focused Service Desk Analyst to provide first-level technical support for end users across a global enterprise environment. This role serves as the primary point of contact for employees experiencing technical issues and supports users through phone, email, and chat channels. The Service Desk Analyst will troubleshoot hardware, software, access, and application-related issues while ensuring a high level of customer service and timel…