Service Desk Analyst
Summary
First-line IT support role resolving hardware, software, and network issues via phone, email, or ticketing systems in a London-based office.
Job Description We are seeking a diligent and organised professional to provide first-line technical support within a dynamic IT environment. The successful candidate will play a key role in resolving user issues efficiently while maintaining high standards of customer service. ❖ Respond promptly to service requests and incidents via phone, email, or ticketing system ❖ Diagnose and resolve hardware, software, and network-related issues ❖ Escalate complex problems to appropriate technical teams …