Service Desk Analyst
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Summary
Service Desk Analyst at Unicard, a UK provider of smart ticketing and transport management software. The role monitors service performance, owns ITIL-based problem records, supports customer onboarding and produces service reports, using MS Office, Jira/Zendesk, BI tools and some JavaScript. Based in Poole with hybrid working (min 4 days in office).
Reports to: Service Manager Department: Operations Candidate must be able to demonstrate long-term right to work in the UK for this role. Company Background As the leading provider of software solutions for public and private sector transport management and smart ticketing, for over 20 years Unicard has been trusted by millions of passengers to get them where they need to be. Today, our solutions can be found throughout the UK, processing several billion transactions a year. Since we started in…