Service Desk Analyst
Summary
First point of contact for IT support at Universal College of Learning in Palmerston North: handling phone, email, face-to-face and portal requests, troubleshooting and escalating issues, and contributing to documentation and service improvements. Core tech includes ITSM tools and Microsoft technologies.
Do you have a passion for solving problems, supporting others, and working with technology? We're looking for a proactive and customer-focused Service Desk Analyst to join our friendly, dynamic Service Desk team.
What You’ll Do:
- Be the first point of contact for system support across the organisation
- Provide excellent customer service and technical support via phone, email, face to face and our service portal
- Troubleshoot issues and escalate when necessary, ensuring timely resolution
- Work collaboratively within the team and with wider technical support groups
- Contribute to documentation, knowledge sharing, and service improvement initiatives
What You’ll Bring:
- Proven experience in a Service Desk or IT support environment
- Excellent communication and interpersonal skills
- A customer-first mindset with strong problem-solving abilities
- Familiarity with ITSM tools and Microsoft technologies
- A commitment to continuous learning and adaptability in a fast-paced environment
Why Join Us?
- Supportive team culture with ongoing development opportunities
- Meaningful work that helps keep our digital services running smoothly
- A modern and flexible work environment
- The opportunity to grow your IT career in a collaborative setting
Ready to make a difference in how we support our organisation through technology? Apply now and bring your customer-first, service mindset and tech skills to our team!
For a copy of the Job Description visit service-desk-analyst-rd.pdf