Service Desk Analyst
?? Join a global technology team and accelerate your IT career!
We are looking for a Service Desk Analyst with solid experience providing technical support and delivering an excellent customer experience.
What we're looking for:? 3+ years of experience in Service Desk, Technical Support, IT Help Desk, or similar roles
? Experience using ticketing and Service Desk tools (ServiceNow, Remedy, Jira Service Management, or similar)
? Strong troubleshooting skills for hardware, software, and end-user issues
? Experience working with SLAs and incident management
? Customer-oriented mindset and strong communication skills
What you'll do:• Provide technical support to end users
• Manage and resolve incidents and service requests
• Troubleshoot hardware, software, and access-related issues
• Document solutions and update tickets accurately
• Ensure SLA compliance and a great user experience
Compensation & Benefits:?? Salary: $23,000 MXN gross/month
?? Performance Bonus
?? 30 Days Christmas Bonus (Aguinaldo)
??? Food Vouchers
?? Major Medical Insurance
?? Vision Insurance
?? Dental Insurance
?? Location: Guadalajara, Jalisco
?? Work Model: 100% Onsite
Ready to take the next step in your IT career? Apply today!