Service Desk Analyst

Role Purpose The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats fromthe client Become familiar with each client and their respectiveapplications/ processes Learn fundamental operations of commonly-used software, hardwareand other equipmen…