Service Desk Analyst with Dutch
For our client we are looking for a candidate for the position of Service Desk Analyst with Dutch.
Your responsibilities:
As a Service Desk Analyst, you will act as a first and single point of contact for all IT related issues
Dealing with incoming calls (Phone /Email/ Web and Chat) in a professional, courteous manner
Correctly logging incidents/requests, categorizing and prioritizing, assigning them to the correct team (if not first time fix (FTF)) in line with the defined procedures
Conducting full and through diagnostics with end users to enable first time fix
Ensuring all incidents/requests are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
Managing incidents through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Creating knowledge items for the desk in collaboration with L2 teams
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Managing end user escalations with the use of escalation management guidelines
Our requirements:
Proficiency in Dutch and good English skills
Some previous experience on similar role is nice to have
Excellent interpersonal, communication and analytical skills
Precision, reliability, dynamism and flexibility
What we offer:
Hybrid working model (2 days in the office from our Warsaw office, 3 days remote per week)
Competitive salary with annual salary reviews
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (sport, tourism, culture, recreation etc.)
Sport's card (MultiSport)
Private medical care for you and your family
Private life insurance
Access to wide range of learning & development platforms
Discounted theatre tickets
Work in a multicultural environment