Service Desk Analyst

Job Description: Shift will be overnight - 12am - 8:30 am Role Summary The Overnight Service Desk Analyst provides critical after-hours IT support for the organization, serving as the primary point of contact during overnight operations. This role requires a high level of independence, strong troubleshooting skills, and sound judgment to resolve incidents, manage escalations, and maintain service continuity with limited on-site leadership. The analyst supports users across multiple channels, ad…