Service Desk Analyst
Salary: ₱25,000 – ₱29,000 per month
Job Summary
We are looking for a reliable and customer-focused Service Desk Analyst to provide first-level technical support to internal users and clients. The role is responsible for troubleshooting hardware, software, network, and system-related issues while ensuring timely resolution and excellent customer service.
The ideal candidate has strong communication skills, technical troubleshooting experience, and the ability to work in a fast-paced environment.
Key Responsibilities
Provide Level 1 technical support via phone, email, chat, or ticketing system
Diagnose and troubleshoot hardware, software, internet, and system-related concerns
Log, track, and update incidents and service requests in the ticketing system
Escalate unresolved or complex issues to appropriate support teams
Install, configure, and maintain desktops, laptops, printers, and software applications
Assist users with password resets, account access, and system navigation
Monitor and follow up on open tickets to ensure timely resolution
Maintain accurate documentation of technical issues and solutions
Support onboarding and offboarding activities including account setup and equipment preparation
Ensure compliance with IT policies, security standards, and procedures
Qualifications
Excellent communication skills - Verbal and Written
At least 1 year of experience in IT Helpdesk, Service Desk, or Technical Support
Willing to work onsite in San Pedro, Laguna
Amenable to shifting schedule