Service Desk Associate - Advanced PORTUGUESE- GUADALAJARA

Descripción

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA Services currently seeks a Help Desk Senior Associate PORTUGUESE

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Full Time

Location: Guadalajara- Hibrido

The candidate MUST live in GUADALAJARA

Requirements:

·Availability to work 45 hours per week (rotative schedule each 3-4 months)

·Advanced Portuguese C1-C2, Advanced Spanish

·Min 6 months experience in Customer Service

·Looking to work in IT Environment

Activities

·General Incident Management, access management

·General L1 Support

·Advanced Tech Support

·Provide support based on email generated requests

·Document troubleshooting steps and detail descriptions

·Answer technical support calls providing and escalating to other support groups

·Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

We Offer:

Competitive salary

Grocery Tickets - 12% of base salary

Saving Fund- 13% base salary

30 days of christmas bonus

12 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company