Service Desk Associate - BGC Taguig
We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues.
Key Responsibilities
- Respond promptly to service desk requests via phone, email, or ticketing system
- Troubleshoot and resolve hardware, software, and network issues
- Provide clear instructions and guidance to end-users
- Document all incidents and resolutions accurately
- Escalate complex issues to appropriate technical teams
- Maintain service level agreements (SLAs) and ensure customer satisfaction
- Collaborate with team members to improve support processes
Requirements
- Completed at least 1st year in college
- Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting
- Good communication skills in spoken and written English
- Amenable to work on-site in BGC Taguig
- Able to work in a shifting schedule
Benefits
- Free HMO
- Free Dependents
- Night Differential
- Program Incentives
Please note that this is contingent to the final company or account you'll be profiled to.
Skills
As published by workable · 7 questions
Basics
First name, Last name, Email, Headline, Phone, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?
Pick from a list (7)
- Are you currently enrolled or have plans in enrolling in school?
- Do you have any plans to work abroad in the next two years?
- Are you willing to work fully onsite?
- Are you willing to work on shifting schedule and graveyard shift?
- Are you willing to work during weekends, holidays, and render paid overtime?
- Are you currently employed?
- Are you willing to undergo both virtual and onsite recruitment processes?