Service Desk Associate

Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis.

Currently seeking candidates with a desire of (up to 15 hours):

M-F: 10:30-3:30 PM, or 3:30 PM - 9:30 PM; Sat: 3:30-8:30 PM

Both of the above shift are eligible for promotion to MOD position after 90 days of employment.

Essential Duties & Responsibilities

· Provide exemplary customer service to members, guests, vendors, and fellow teammates.

· Respond to customer comments and questions in an appropriate and timely manner.

· Responsible for answering and directing calls on a multi-line phone.

· Responsible for processing point of sale transactions, laundry distribution to members, reserving tennis courts, private Pilates and other classes, locked locker and other locker room issue resolution.

· Maintain a positive attitude and contribute towards a quality work environment; including having a high level of teamwork and cooperation as well as strong communication.

· Support the mission statement and core values.

· Maintain a clean, organized work environment.

· Have complete knowledge and understanding of all services and products while educating clientele in these areas.

· Attend all mandatory staff meetings and service related events.

· Enforce CFC rules (i.e. shirts, closed toed shoes required, phone policy, kids polices).

· Follow all policies and procedures for Cooper Fitness Center as designated by the Service Manager and policy and procedures manual.

· Other duties as assigned.

Not quite a fit? For a complete listing of all of Cooper Aerobics' employment opportunities, please visit our Careers section on our website. Click the following link to find your next career!

https://www.cooperaerobics.com/About/Join-Our-Team.aspx