SERVICE DESK ASSOCIATE
Summary
Despite the 'Service Desk' title, this is a front-end customer service role at Hansen's IGA grocery store in Elkhorn, WI: greeting customers, bagging groceries, providing carryout to vehicles, helping shoppers find items, restocking bags, and retrieving carts. No IT work is involved.
Job Description for Service Desk Associate
Our front service associates are one of the reasons why customers shop at Hansen’s IGA Markets. They play an important role in ensuring complete customer satisfaction whether they’re greeting a customer, providing carryout service to a customer’s vehicle, or helping locate an item on the shelf. A desire to help others, take on new responsibilities, and learn our high standards is key to be successful in this role.
Duties & Responsibilities for Service Desk Associate
- Provides premier customer service, including greeting customers and answering their questions.
- Bags groceries.
- Takes customer carts to the parking lot and unloads groceries into customer vehicles.
- Carries bags to customer vehicles when necessary.
- Helps customers locate products throughout the store.
- Restocks bags.
- Retrieves shopping carts from the parking lot.
- Assists in cleaning duties as assigned.
- Assists in other duties as assigned.