Service Desk Consultant

Be part of our Service Desk team within Large Customer Operations (LCO), working in a dynamic and collaborative environment to provide IT support to our customers. The team plays an important role in ensuring smooth IT operations, resolving technical issues and delivering high-quality customer service.

As a Service Desk Consultant, you will work closely with local and global teams to handle IT incidents, service requests and technical enquiries, ensuring timely resolution and customer satisfaction.

• Acting as the main point of contact for IT incidents and service requests.

• Resolving incidents by following established procedures and documentation.

• Accurately logging and categorising incidents and service requests.

• Monitoring and tracking tickets from initial reporting through to resolution.

• Fresh Graduate - Possess at least a Professional Certificate, Diploma or Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications or a related field.

• Basic knowledge of SAP functional modules would be an advantage.

• ITIL certification is preferred but not mandatory.

• Good written and verbal communication skills in English.

• Ability to work in a process-driven environment supporting multiple regions.

• Strong problem-solving, analytical and troubleshooting skills.

• Proactive, responsive and customer-focused mindset.

• Ability to provide accurate and relevant information to second-level support teams for further investigation and resolution.

• Punctual, diligent and responsible, with a positive working attitude.

• Willingness to learn, adapt and take on new challenges in a growing organisation.

• Outgoing, approachable and comfortable interacting with customers and colleagues.

• Willing to be based in Cyberjaya, Malaysia.

• Willing to work on rotational shifts, including weekends and public holidays, to support 24/7 operations.