Service Desk Coordinator
Posted
Summary
Coordinates IT service-desk operations in Doha: receives tickets, dispatches technicians, tracks acknowledgements and SLA timelines, follows up on ageing tickets, and liaises with departments during incidents via an ITSM system in a 24x7 airport-compliance environment. Requires 4+ years of service desk/dispatch experience and ITIL Foundation.
Responsibilities
- Receive assigned service tickets and coordinate technician dispatch.
- Track ticket acknowledgements and SLA timelines.
- Follow up on ageing and pending tickets.
- Maintain communication with TOC and affected departments during incidents.
- Support service reporting through the ITSM system.
- Coordinate access permissions and work permits for dispatched technicians.
- Ensure timely and efficient ticket handling and technician deployment.
Requirements
Requirements
- Diploma in IT or related discipline.
- Minimum 4 years of experience in service desk or dispatch coordination.
- ITIL Foundation certification.
- Previous service-desk or technical dispatch experience.
- Strong communication and coordination skills.
- Good understanding of SLA-based service environments.
- Ability to work calmly in a high-volume 24x7 operation.
- Ability to meet airport security and operational compliance requirements.
Interested candidates can send cv to 31313903/ bency@madre-me.com
What they ask for
Required
- Diploma in IT or related discipline
- Minimum 4 years of experience in service desk or dispatch coordination
- ITIL Foundation certification
- Previous service-desk or technical dispatch experience
- Strong communication and coordination skills
- Good understanding of SLA-based service environments
- Ability to work calmly in a high-volume 24x7 operation
- Ability to meet airport security and operational compliance requirements