Service Desk Coordinator
Summary
A Service Desk Coordinator in Maidenhead handling customer enquiries and coordinating field engineers for MCFT's catering and refrigeration maintenance business. Day to day involves phone-based customer service, managing queries to resolution, task/area coordination, and record keeping.
Service Desk Coordinator – Maidenhead - £27k - £30k per annum + Benefits
As a Service Desk Coordinator, you’ll work as part of our professional service desk team to support our customers and engineers.
Responsibilities:
- To proactively support our Engineers and Corporate Clients on a daily basis
- Managing a variety of different queries, quickly and efficiently, providing a first-class service
Tasks:
- Deliver a multi-skilled service to customers within your aligned regions, working closely with field engineers to help deliver excellent customer service.
- Meeting deadlines and delivering against department KPI’s (24 hrs response initiative).
- Dealing with incoming client enquiries.
- Managing enquiries and issues raised ending in a positive resolution.
- Area coordination and task list completion.
- Sales focus for parts and service quoting.
- Completing other administrative tasks.
- Maintain accurate client and job order records of all written and verbal communications.
- Carrying out other ad-hoc projects as required by the business
You will need:
- Previous telephone customer service experience
- To be able to confidently resolve issues and manage difficult and challenging situations.
- To be a self-starter, who enjoys working as part of a team.
Who will you be working with?
MCFT are a nationwide company who specialise in Catering and Refrigeration maintenance working for high end customers in the UK, Netherlands and the Middle East. We’re the leaders in our field - not just in the UK but abroad. We have achieved this through our amazing employees, who are all committed to delivering first class service to all our customers, no matter what their role.
We are looking for like-minded people who are dynamic, focused and communicate effectively and get a real buzz out of doing the doing - first time every time.
You will fit in well at MCFT, if you’re able to work in a fast-paced environment, are target driven, have strong attention to detail and enjoy working with people who have the same emphasis on delivering quality service and a desire to be the best at what you do.
Why work with us?
- A great starting salary of up to £30k
- 28 days annual leave plus bank holidays that equates to 36 days holiday per year (7 weeks and 1 day)
- Structured reviews every 6 months including earnings review.
- Award winning in-house training.
- Excellent opportunities for development and progression
- Health cash plan
- Pension scheme
- Income protection
- A supportive and inspiring team with great mentors
If this is of interest to you, please apply today.
To find out more about us – Please visit the People Page on our website.
Skills
As published by greenhouse · 14 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (6)
- Preferred First Name optional
- LinkedIn Profile optional
- What is your current home location?
- What is your salary expectation?
- If you were referred by an MCFT employee, please state who referred you to the role and your relationship with the employee
- Do you hold any qualifications relevant to the role you are applying to? optional
Pick from a list (7)
- Would you be open to relocation?
- Do you hold a full UK Driving Licence?
- Are you legally permitted to work in the UK?
- Depending on the role you're applying for, if successful, we may have to conduct an Enhanced DBS check, would you be ok with this?
- Where did you hear about the vacancy? optional
- Are you happy for MCFT to keep your application details on file for 6 months? (You are able to opt out at anytime by contacting recruitment@mcft.com requesting we delete your details.
- At MCFT, we are proud to be an equal opportunity employer and are dedicated to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively encourage applications from people of all backgrounds, including those who are underrepresented in our industry, and we strive to create an environment that reflects the diverse communities we serve. MCFT's GDPR policy is that all details provided at the time of your application will be retained for a minimum of 180 days before being deleted. At that time you will receive an e-mail asking whether you would be happy for MCFT to retain your details for a further 180 days. You are able to request your personal data be removed at anytime by e-mailing recruitment@mcft.com optional
Written answers (1)
- Please give a brief outline as to why you believe you feel you are suitable to the role.