Service Desk Coordinator
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Summary
Coordinates day-to-day Service Desk operations for Queensland Parliament in Brisbane, leading and mentoring the support team while providing L1/L2 desktop, mobile and application support. Manages incident and request triage against service levels, maintains documentation, reports on service metrics, and drives continuous improvement using ITIL-aligned processes.
Do you thrive on solving problems, leading high-performing teams, and delivering exceptional client service? Are you ready to take the lead in a fast-paced ICT environment supporting one of Queensland's most unique workplaces? Queensland Parliament is seeking an experienced and customer-focused Service Desk Coordinator to join our ICT Operations and Cybersecurity team. In this role, you will coordinate the day-to-day operations of the Service Desk, ensuring the delivery of responsive, high-qual…