Service Desk / Customer Support Executive (24/7 Shift)

• Provide first-level technical support via phone and email within SLA.
• Act as the first point of contact for users and troubleshoot basic issues.
• Escalate incidents to relevant support teams when required.
• Maintain accurate ticket documentation and follow up until resolution.

• Deliver excellent customer service and support continuous process improvement.

Requirements

• Diploma in IT, Computer Engineering, or related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of networking and telecommunications (4G/5G, LTE, VoLTE) is advantageous.
• Strong communication and customer service skills.
• Problem-solving mindset and willingness to learn.
• Able to work rotating shifts in a 24/7 support environment.

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

EA Registration No. R1873450 (Jyoti Kumari)

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