Service Desk Dispatcher

12-Month Fixed-Term Contract | Opportunity to Become Permanent | £12.71 per hour | Monday - Friday | 21 days Annual Leave + Bank Holidays

Are you an organised, proactive planner who thrives in a fast-paced environment? Do you enjoy coordinating people, solving problems and keeping operations running smoothly?

We’re looking for a Service Coordinator / Reactive Works Planner to join our team and take responsibility for coordinating reactive service works across a designated region.

This is a key role within our service operation, ensuring engineers are effectively scheduled, equipped with the right materials and supported to complete work efficiently and on time. You’ll work closely with engineers and clients, helping to deliver an excellent customer experience while keeping daily operations on track.

The position is offered on a 12-month fixed-term contract, with the potential to become permanent for the right candidate.

What You’ll Be Doing

• Planning and scheduling: Create weekly workloads and efficient routes for engineers across your designated region.

• Managing engineer workloads: Ensure engineers have a productive and balanced schedule, including suitable alternative work when appointments cannot go ahead.

• Stock coordination: Order specialist stock and materials required for bespoke, pre-booked jobs.

• Stock management: Arrange stock collections and ensure engineers have an appropriate supply of commonly required parts.

• Client communication: Liaise with clients regarding scheduled works, appointments and any changes to arrangements.

• Diary management: Ensure all work is scheduled in line with action due dates, client requirements and agreed timescales.

• First point of contact: Handle initial telephone enquiries from clients and engineers, providing a helpful, professional and efficient service.

• Problem solving: Respond to changes and unexpected challenges, adapting schedules and priorities to keep work progressing wherever possible.

What We’re Looking For

We’re looking for someone who can think ahead, manage competing priorities and communicate confidently with a range of people.

Essential experience and skills:

• Previous experience coordinating, managing or planning engineers’ workloads.

• Experience using Clik software.

• Strong organisational skills, with the ability to prioritise tasks and manage changing demands.

• Excellent communication and interpersonal skills, with a customer-focused approach.

• Good geographical knowledge of the UK, with an understanding of logistics, traffic conditions and route planning.

• Strong administrative skills and intermediate-level knowledge of Microsoft Office, particularly Excel.

• The ability to work independently, use your initiative and contribute positively to a team.

Desirable experience:

• Previous experience working within the fire and security industry.

• Experience coordinating reactive service works or working in a field-service environment.

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