Service Desk Engineer - Associate
Summary
Hands-on IT service desk role on iCapital's Corporate Technology team in Salt Lake City, supporting executives with end-user troubleshooting, hardware/software setup, access provisioning, and incident documentation. Core stack is Microsoft 365 (O365, OneDrive, Exchange), Windows desktop, and VDI, with PowerShell, macOS, A/V, and ServiceNow as pluses; on-site Mon-Thu with remote Fridays.
About the Role
iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate will have excellent problem-solving skills, familiar with remote trouble shooting techniques, and the ability to give clear technical instructions.
Responsibilities
- Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.
- Perform user access provisioning and deprovisioning.
- Assist in the testing and deployment of new systems, platforms, and applications.
- Prepare hardware and software for new employees.
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
- Document incidents and tasks in the corporate ticket management system.
- Participate in calls after hours to provide resolutions to employees.
Qualifications
- 3+ years of recent end-user technical support experience
- 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
- 3+ years of experience in desktop technologies (Windows, MS Office)
- Familiarity and experience with VDI environments
- Experience with PowerShell, Mac OSX, and/or A/V systems is a plus
- Experience with ServiceNow is a plus
- Excellent written and verbal communication skills
- Strong time management and the ability to prioritize tasks
- Able to thrive in a fast-paced environment and work effectively under pressure
Benefits
The base salary range for this role is $70,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit LinkedIn: | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills
As published by greenhouse · 15 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (9)
- Preferred First Name
- What is your LinkedIn profile URL? If applicable, please share the link. optional
- What is your personal website or online portfolio? If applicable, please share the link. optional
- What is your full legal name?
- What is your desired base salary expectation? Please specify the amount and currency.
- What is your desired total annual compensation when considering an equity award? Please specify the amount and currency.
- If "Employee Referral" was selected for "How did you hear about this job?" please type the full name of the referring employee. If not, please type in "N/A".
- Are you subject to any form of Garden Leave or a Non-Compete Agreement? If yes, please provide detail below.
- What is your desired bonus expectation? Please specify the amount and currency.
Pick from a list (5)
- Are you legally eligible to work in the country where this role is located?
- How did you hear about this job?
- iCapital is an office-first culture, as such all employees are required to work in the office Monday-Thursday, with the flexibility to work remotely on Friday, depending on the department. Please review the job description before applying, to identify the specified location/s for the role.
- Do you currently require any type of visa sponsorship for employment?
- Do you require any type of visa sponsorship for employment in the future (i.e. student visa transfer to H1B, etc)?
Written answers (1)
- What forms of deferred compensation do you currently have (e.g., unpaid or deferred bonus, equity, or other long‑term incentive plans)? Please provide as much detail as possible. If no form of deferred compensation exists, please input N/A for this question.