Service Desk Engineer/IT helpdesk Engineer

Salary: $2,500 – $3,000 per month

Timing : 12 hours Shift per day (7am-7pm AND 7pm-7am)

Duration : 12 months renewable/extendable contract

Key Responsibilities

• Ability to communicate at all levels, both technically and non-technically

• Basic L1 desktop/network support activities

• Strong customer focus with prior experience in a customer service role

• Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes

• Adherence to 24 X 7 roster

• Log/Validate all contacts Call Handling Database

• Resolve a high percentage of customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate

• Invoke Escalation Procedures within defined time frames

---------------------------

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.