Service Desk Engineer
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Summary
A first-line Service Desk Engineer at Jigsaw24's Nottingham office, providing technical support for incidents and service requests across Apple, Microsoft, and Android technologies for Managed Services customers via phone, email, and live chat, reporting to the Service Desk Manager.
About the role The Service Desk at Jigsaw24 is the first point of contact for our Managed Services customers. As a Service Desk Engineer, you will play a key role in providing technical support for a wide range of incidents and service requests across Apple, Microsoft, and Android technologies. You will assist customers through various channels, including phone, email, and live chat. Reporting to the Service Desk Manager, your primary focus will be to ensure high-quality customer service by swi…