Service Desk Engineer
Summary
First-line IT service desk role in Singapore: answering helpdesk calls, troubleshooting end-user issues (Windows/Mac, Outlook, Office, VPN, remote desktop, printers), and performing fast, accurate ticket data entry. Requires an IT diploma and 1+ year in a call centre/helpdesk environment; ITIL certification is a plus.
Minimum Requirement:
The Service Desk Engineer shall minimally possess the following requirement:
1. Minimum - Diploma in IT / Computer Engineering
2. Minimum – 1 year experience in call centre / helpdesk environment.
3. Be able to perform in a fast paced environment
4. Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.
5. Fast & accurate data entry skills
6. Certification in ITIL would be an added advantage