Service Desk Engineer
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Description
We are looking for a Service Desk Engineer to join a growing business based in North Sydney.
The brand has recently decided to move their MSP in house and are looking for someone to support the Head of IT for 3 days a week.
This is a great opportunity for someone looking to get back into the workforce or someone who can only commit to 3 days a week.
This is a customer-focused role for an IT professional who enjoys troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT services.
About the Role
As an IT Helpdesk Analyst/Service Desk Engineer, you will be responsible for providing technical support to users, resolving hardware and software issues, and delivering a high standard of customer service. You will work within a busy environment, assisting with day-to-day technical queries and ensuring incidents are logged, managed and resolved efficiently.
Key Responsibilities
This role requires you to be onsite 3 days a week in North Sydney.
The brand has recently decided to move their MSP in house and are looking for someone to support the Head of IT for 3 days a week.
This is a great opportunity for someone looking to get back into the workforce or someone who can only commit to 3 days a week.
This is a customer-focused role for an IT professional who enjoys troubleshooting technical issues, supporting end users and ensuring the smooth operation of IT services.
About the Role
As an IT Helpdesk Analyst/Service Desk Engineer, you will be responsible for providing technical support to users, resolving hardware and software issues, and delivering a high standard of customer service. You will work within a busy environment, assisting with day-to-day technical queries and ensuring incidents are logged, managed and resolved efficiently.
Key Responsibilities
- Provide Level 1 and Level 2 IT support to end users.
- Troubleshoot Windows operating system, software and hardware issues.
- Manage user accounts, access permissions and password resets through Active Directory (AD).
- Log, track and resolve incidents and service requests using ServiceNow.
- Provide support across Microsoft 365 applications, including Outlook, Teams and SharePoint.
- Escalate complex technical issues where required.
- Maintain accurate documentation and update service desk tickets.
- Deliver excellent customer service and communicate technical solutions clearly to users.
- Previous experience in an IT Helpdesk Analyst, Service Desk Analyst or IT Support role.
- Hands-on experience with Active Directory (AD).
- Experience using ServiceNow for incident and service request management (desirable)
- Strong knowledge of Microsoft 365 (M365) applications.
- Experience troubleshooting Windows operating systems.
- Strong communication and problem-solving skills (Essential)
- A customer-focused approach with the ability to manage competing priorities.
- Work with an established organisation in a supportive IT environment.
- Opportunity to apply your technical skills and contribute to day-to-day IT operations.
This role requires you to be onsite 3 days a week in North Sydney.