Service Desk Engineer

Key Responsibilities

• Provide first-level (L1) desktop and basic network support.

• Handle and resolve customer service requests using relevant tools and systems.

• Log and validate all customer contacts in the call-handling database.

• Manage service requests from start to resolution.

• Provide customers with regular updates on the status of their requests.

• Complete appropriate follow-up actions.

• Escalate issues according to established procedures and timelines.

• Handle customer concerns professionally and work toward mutually satisfactory outcomes.

• Support operations according to a 24×7 roster.

Requirements

• Basic knowledge of desktop and network support.

• Strong skills, with the ability to communicate effectively with both technical and non-technical users.

• Customer-focused mindset with prior customer service experience preferred.

• Strong problem-solving and follow-up skills.
  

  ---------------------------

  Please refer to U3’s Privacy Notice for JobApplicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When youapply, you voluntarily consent to the collection, use and disclosure of yourpersonal data for recruitment/employment and related purposes.