Service Desk Engineer (Virtual Drive - 24th Oct 26)
Posted Updated
- A minimum graduate degree in Information Technology Field required for all IT Staff working on ITSC Contract. Client approval required on any deviation on this.
- Extensive IT technical support skills with superior knowledge of operating systems and software (Windows, Linux, and Macintosh)
- Years of hands-on experience in enterprise IT infrastructure support and service delivery
- Prefer Computing or engineering degree
- Professional technical certifications like MCSE, CCNA, ITILv3F highly desirable
- Previous experience working in a global IT team highly desirable.
- Demonstrate knowledge and experience using and installing networking equipment such as switches, routers and firewalls.
- Be able to perform hardware and software installation in a client/server environment;
- Be able to perform routine maintenance, to include diagnostic testing and optimization;
- Coordinate and implement software backup;
- Perform scheduled preventive maintenance of computer systems and network components.
- Experience in AV/VTC, Mobility, Printing Devices and Desk phone support.
- High level of knowledge around IT Service Center, Ticket Management
- Experience of any workload management tool preferably GSEP and TFS
- Good and quality interpretation, written, communication and documentation skill