Service Desk Engineer (WFH)
Job Description
Job Responsibilities:
- Provide advanced technical support for hardware, software, and network issues
- Ensure timely resolution of incidents and service requests, adhering to SLAs
- Collaborate with clients to understand their IT needs and provide tailored solutions
- Troubleshoot and resolve escalated technical problems
- Assist with the deployment, configuration, and management of IT infrastructure
- Proficient in desktop operating systems, particularly Microsoft Windows and macOS
- Providing technical support to end-users and assisting them with Citrix-related issues
- Maintain and manage Microsoft environments, including Windows Server, Active Directory, Office 365, and Azure
- Strong understanding of DNS, DHCP, routing, Wi-Fi, and firewall technologies
- Document technical processes and solutions for knowledge sharing and future reference
- Mentor and provide guidance to junior support staff
Qualifications and Requirements
Required Skills and Qualifications:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 2-3 years of experience in IT support.
- Must have recent MSP experience
- Strong client-facing skills with the ability to communicate complex technical information to non-technical users.
- Excellent problem-solving and escalation management skills.
- Extensive experience with Microsoft technologies, including Windows Server, Active Directory, Office 365, and Azure
- Experience with virtualisation technologies such as VMware or Hyper-V
- Experience with Citrix technologies such as XenApp, XenDesktop, NetScaler, and Citrix Cloud
- Ability to work independently and as part of a team
- Strong organisational and time management skills
Desirable Qualifications:
- Microsoft certifications such as MCSA, MCSE, or Azure Administrator
Perks and Benefits
PERKS & BENEFITS
✔ Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
✔ Flexible leave credits that can be used for vacation, emergencies, and sick leave
✔ Quarterly perks boxes for WFH staff, filled with groceries and snacks to keep you fueled
✔ Exciting Mid-Year Parties with giveaways and cash prizes!
✔ Endless opportunities for career advancement
✔ We set you up for success with a company-provided PC/laptop and fiber internet connection
✔ Tech-on-Wheels support
✔ Join our CS Social Clubs and Special Interest Groups to connect with colleagues
✔ International career growth and networking opportunities
✔ Unlimited cash incentives for successful referrals
✔ In-house psychiatrist available to support employees' well-being
✔ Become part of the Employee Share Units program
✔ Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more
CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
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• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.