Service Desk / Help Desk Analyst
Title: Service Desk / Help Desk Analyst
Location: Omaha, NE
Duration: Long Term (1 Years+) / Full Time
Interview mode: Skype one round only
Job Description :
2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment
Be the first point of contact for the end users for all technical issues/ service requests
Create incident and service requests
Provide troubleshooting and technical support via phone, web based tools and email
Provide Voice based and remote Technical Support to end users for all standard desktop issues
Resolve /troubleshoot, resetting password etc
Desired Skill Sets:
Fluent in Spoken English Language
Strong written English and interpersonal skills
Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)
Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools
Sincerely,
Ankita Upadhyay,
Sr. Talent Acquisition Specialist
360 IT Professionals Inc. | Phone: 512-254-3300 X 186