SERVICE DESK / HELP DESK TECHNICIAN

Salary: ₱30,000 – ₱40,000 per month

Job Details: We are seeking a Service Desk Technician to provide front-line IT support, manage helpdesk ticketing, and troubleshoot end-user hardware and software issues.

• POSITION: Service Desk Technician

• WORK SETUP: On-site / Hybrid

JOB RESPONSIBILITIES:

• Answer user support requests via phone, email, or chat, and log structured helpdesk tickets

• Troubleshoot password resets, email access, basic network connectivity, and PC/laptop issues

• Escalate unresolved technical incidents to L2/L3 support tiers based on standard protocols

• Track ticket status and maintain high customer satisfaction levels

QUALIFICATIONS:

• Graduate of IT/Computer-related degree or technical vocational course

• At least 1+ years experience in IT helpdesk, customer support, or technical service desk

• Excellent communication and customer handling skills

• Basic technical knowledge of Windows OS, Office 365, and PC hardware troubleshooting

BENEFITS:

• Competitive Salary Package

• Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG)

• 13th Month Pay

• HMO / Medical Insurance Coverage

• Paid Service Incentive Leaves

• Night Differential & Overtime Pay

HOW TO APPLY: Please submit your updated CV/Resume to iestudillo@absi.ph along with your answers to the screening questions below:

1. Saang lungsod ka nakatira ngayon?

2. Ilang taon ang experience mo sa IT Helpdesk o Service Desk support?

3. Okey ka ba sa shifting schedule / night shift?

4. Expected Salary:

5. Notice Period / Availability:

Send your complete CV and answers to iestudillo@absi.ph with the subject line: Service Desk Application - [Your Full Name]