Service Desk Intern , Internship (Non-Voice)
Salary: RM 1,000 per month
About the role
Provide IT support through live chat and written communication channels for Eats365 products and systems. This is a chat customer support position, with customer enquiries handled primarily through live chat and written communication.
Key responsibilities
Respond to merchants enquiries professionally and in a timely manner
Assist merchants with questions and basic troubleshooting related to Eats365 products and systems
Escalate complex technical or product issues to the relevant team when necessary
Follow up on merchants enquiries and ensure proper resolution
Learn Eats365 products, systems, and customer support processes
Work closely with internal teams to provide a smooth merchants experience
About you
Able to read and write both Simplified and Traditional C h i n e s e
Fluent in M a n d a r i n , proficiency in Cantonese and English is an added advantage
Interested in IT Services and technology support
Comfortable communicating with end users through live chat
Good written communication and interpersonal skills
Patient, detail-oriented, and willing to learn
Able to work independently and as part of a team
Benefits
Hands-on training and learning opportunities
Career development opportunities
Company-provided Apple MacBook for work use
Office pantry with free drinks and snacks