Service Desk IT Support Technician
Summary
Level 1 service desk technician at an MSP in Brendale, Brisbane, providing first-line IT support: installing and maintaining desktops, laptops, servers, and VoIP phone systems for clients, both remotely and onsite. Core technologies include Windows/desktop and server OSes, Active Directory, DNS/DHCP, Office 365/SharePoint, and general networking.
Salary: $65,000 – $79,999 per year
The Company
Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) to join our Service Desk team, providing 1st level IT support
We provide a dynamic work environment and are committed to the growth and development of everyone working on the team.
At Network Technologies Queensland you would be part of an innovative team striving to deliver our services and solutions for clients across a wide breadth of industries.
Experience
Ideally, you will have 6 months work experience in a similar position.
Essential Technical Requirements:
Prior experience with an MSP supporting any of the following technologies will be highly regarded:
Desktop and Server Operating Systems
Workstation (Laptop, Desktop, Mobility devices)
Server (Physical and Virtual)
Active Directory, DNS, DHCP
Office 365, Sharepoint
General Networking (understanding of routers, switches, wireless)
Phone System Support - Voip
Essential Skills:
Ideally field experience and client facing history
Excellent communications skills, verbal and written
Excellent documentation skills including formatting and presentation
Ability to multi-task, prioritise and problem solve
A solid work ethic and the desire to learn and develop
Drivers License
The Role
Installing, supporting and maintaining desktops, notebooks and mobile devices
Installing, supporting and maintaining server hardware and software infrastructure
Installing, supporting and maintaining IP PBX systems and handsets
Remote and Onsite support
Identifying appropriate components, hardware and software to be recommended to the client
Preparing documentation and presenting progress reports to customers
Other projects and duties as assigned
To express your interest in this role please send your resume with cover letter detailing your experience and desire for the role.
Entry level applicants without prior experience are encouraged to apply.
Prior Applicants & recruitment agencies need not apply.