Service Desk Lead (Active Secret Clearance) with Security Clearance
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Summary
The Service Desk Lead oversees Tier 1 and Tier 2 support operations for DoD OIG networks, ensuring incident resolution follows ITIL practices. This role requires an active Secret clearance and involves supervising staff and managing daily ticket queues.
SUVI Global is looking for a Service Desk Lead to work in Alexandria, VA. The Service Desk Lead will support IT across all DoD OIG networks. To join our team of outstanding professionals, apply today! Responsibilities * Responsible for overseeing Tier 1 and Tier 2 support operations. * Ensuring prompt and effective resolution of incidents in alignment with ITIL-based service management practices. * Supervise service desk staff, manage daily workflows and monitor ticket queues to maintain servic…