Service Desk Lead

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for a Service Desk Lead / ITSM Process Lead to join our Development Finance Corporation team supporting the Service Management business unit. This position will be located within the United States and will be a fully remote opportunity. Responsibilities Owns the ITIL 4 process suite in ServiceNow across incident, problem, change, request, and knowledge Chairs internal ITSM governance…