Service Desk Lead with Security Clearance

POSITION: Service Desk Lead LOCATION: Huntsville, AL SCOPE: Serves as a Service Desk Lead on a major IT services contract for the U.S. Army RESPONSIBILITIES: · Service Desk Lead, ticket response, resolution, and escalation for apps/SP. Respond to inquiries from computer users and assist in resolving IT problems. · Diagnose computer hardware and software issues. · Respond to telephone calls and utilize the automated service desk to assist customers with computer/software problems. · Diagnose the…