Service Desk Manager

Technical Leadership Manage a team handling complex, multi-system PIV/PKI issues (certificate failures, smart card logon errors, middleware failures, CRL/OCSP issues, workstation trust issues, email signing/encryption problems). Oversee deep-dive investigation of incidents that cannot be resolved by Tier 1/2. Guide root-cause analysis and create remediation plans for recurring identity issues. Provide expert troubleshooting covering Windows, AD/Entra ID, certificate authorities, PKI validation,…