Service Desk Manager

Service Desk Manager Reading | Up to £65,000 Bonus | Office Based We're working with an established B2B SaaS software business looking for an experienced Service Desk Manager to take ownership of its customer-facing support function and lead the next stage of its evolution. This isn't a role for someone who simply wants to maintain an existing Service Desk. You'll be given the autonomy to assess how the function currently operates, develop the strategy for its future and introduce smarter ways…