Service Desk Manager

ROLE: SERVICE DESK MANAGER REQUIRED: U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility ) Minimum five (5) years of successful Tier 1 support services leadership experience or equivalent 4-year degree in STEM, or substantial equivalent recent specialized experience in lieu Current ITIL certification Ability to work onsite from local contractor facility in Virginia PREFERRED: Help Desk Institute (HDI) Support Center Manager or related HDI cert…