Service Desk Manager
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Summary
Leads a fully remote service desk team of six engineers (ANZ and parts of Asia) for a 25+ year MSP that bundles IT support, cybersecurity, compliance and cyber insurance. Combines people leadership and coaching with hands-on Microsoft 365/Azure work, escalation handling and vulnerability management. Salary up to AUD $130K.
Salary: up to $130K dependant on experience
An established MSP with more than 25 years in the market combines IT support, cybersecurity, compliance and cyber insurance into a single service. They’re looking for an experienced Service Desk Manager to lead their engineering team.You’ll lead six engineers across ANZ and parts of Asia, and the team will grow. It’s a fully remote role that combines people leadership with hands-on technical work.
What you’ll do
- Lead, coach and develop a team of 6 engineers through 1:1s, team meetings and ongoing coaching, and help grow the team as the business expands
- Act as the primary escalation point for customers, engineers and vendors
- Partner with the Delivery Manager to keep ticket volume on track
- Steer vulnerability management across client environments
- Represent the technical function in executive and vCIO meetings
- Help set technical direction and standards for the team
- Proven experience managing or leading a technical service or helpdesk team
- Strong hands-on experience across the Microsoft stack, including Microsoft 365 and Azure
- Solid networking and security knowledge
- Confidence managing escalations with customers, engineers and vendors
- Excellent communication and organisational skills
- Experience working within the EOS framework is highly regarded
- Fully remote work
- A growing team you’ll help shape
- A real say in technical direction and standards
If you’re interested in this opportunity, apply by clicking the link below.