Service Desk Manager

Service Desk Manager needed in Chichester Paying £25 per hr ref 5302518 Full time hours on a temporary basis Key Responsibilities Manage the daily operation of the IT Service Desk, overseeing L1, L2 and L3 support teams. Ensure delivery of high-quality customer-focused support services. Lead workforce planning, resource allocation and rota management to ensure effective service coverage. Monitor and manage service performance against agreed targets and SLAs. Oversee incident management, service…