Service Desk Manager

We are seeking a dedicated and experienced Service Desk Manager to lead our IT support team in Karnataka. The ideal candidate will have a strong background in service desk operations and IT service management, ensuring that our IT support services meet the highest standards of quality and efficiency. As a Service Desk Manager, you will be responsible for overseeing the daily operations of the service desk, managing a team of support staff, and ensuring that service level agreements (SLAs) are met. You will play a crucial role in improving service delivery processes and implementing best practices in ITIL and ITSM. Key responsibilities include managing incident and request fulfillment processes, monitoring team performance, and driving initiatives to enhance customer satisfaction. You will also be responsible for training and mentoring team members, managing attrition rates, and ensuring that the team is equipped with the necessary skills and tools to provide exceptional technical support. The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of service desk technologies such as ServiceNow and Office 365. A background in Lean Six Sigma methodologies will be an advantage. If you are passionate about delivering outstanding IT support and have the experience to lead a dynamic team, we encourage you to apply for this exciting opportunity.