Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE

Description Build the future of Service Desk operations by leading the team that transforms strategic vision into measurable results. You'll manage Program Managers and IT engineers delivering program entitlements through AI Enablement, Defect Elimination, and Continual Improvement programs that position Service Desk as the AI center of excellence that customers trust. This role solves the critical gap between strategic program design and operational execution. You'll establish governance frame…