Service Desk Manager - IT Managed Services

Productiv is looking for an experienced Service Desk Manager to lead the day-to-day performance of our service desk and help us continue raising the standard of service we provide to our clients. This is a hands-on leadership role for someone who understands that a high-performing service desk is built through clear expectations, good data, sustainable workloads and consistent coaching. You will take ownership of service delivery across the desk, including SLA performance, incident response, es…