Service Desk Manager

Description Leads day-to-day contact center and service desk operations, including phones, email, chat, self-service, ticket triage, issue resolution, escalation, customer communication, queue management, policy and process adherence, and operational performance monitoring. Manages service delivery for Client users and stakeholders across healthcare systems such as QHP, HIOS, MQI, Eligibility and Enrollment, RxDC, EDE, and other applications. Ensures the operation can process 150,000 annual tic…