Service Desk Manager

Job Description The Service Desk Manager role in Wavenet holds the responsibility for managing a team of support engineers, ensuring that SLA’s are hit, tickets are managed to recognised quality standards and clients are satisfied with the level of service delivered. A critical aspect of the role is managing the team via dashboards and reporting tools such that you are aware of team productivity and effectiveness. As a line management role, you will be expected to approve holidays, deliver appr…