Service Desk Officer LBS-006
Who You Are
As a Service Desk Officer in the Governance and Assurance team for Corporate Facilities Management, you are a proactive, performance-oriented professional with a customer-focused mindset. You have experience in providing support to both external and internal partners and are adept in using facilities management software.
What the job involves
The role involves delivering a responsive and customer-focused help desk service on behalf of Corporate Facilities Management. You will use the Manhattan software package to support operational facilities management delivery, ensuring consistent achievement of agreed standards. The job requires investigating and coordinating responses to various repair and maintenance requests, issuing work orders, and maintaining the Service Desk database. Additionally, you will support a full range of facilities services including reactive maintenance, compliance, cleaning, security, and more, while building and maintaining positive relationships with various stakeholders.
Skills
- Customer-focused service delivery
- Experience with Manhattan software
- Effective communication and coordination
- Database maintenance
- Relationship building
- Facilities management support